Return Policy

We are committed to providing high-quality products and ensuring customer satisfaction. Please read our Return & Exchange Policy carefully.

Return & Exchange Eligibility

• All customers are entitled to request a return or exchange in accordance with the terms outlined below.
• All products sold through our store are eligible for return or exchange, provided they meet the conditions stated in this policy.
• Products must be returned in their original condition, unused, and in their original packaging.
• Returns must be requested within 3 days of receiving the order.
• Exchanges must be requested within 7 days of receiving the order.

How to Request a Return or Exchange

To request a return or exchange, please contact our customer support team through our Contact Us page or by phone.

When submitting your request, please provide:

• Photos of the product
• Your order number
• Your delivery address and city
• A brief description of the issue

This helps us process your request as quickly as possible.

Refunds

A full refund will be issued if:

• The product received is significantly different from the description shown on our website.
• The product arrives damaged or has a verified manufacturing defect.

Approved refunds will be processed using the original payment method whenever possible.

Non-Returnable Cases

Returns or refunds may not be accepted in the following situations:

• The product has been used, damaged, or is no longer in its original condition.
• The customer changes their mind even though the product is free from defects and matches the product description.

In such cases, a 30% restocking fee, or a minimum charge of 25 MAD, may be deducted from the refund amount to cover handling and shipping costs.

Product Expectations

We are not responsible for customer expectations or intended uses that are not explicitly stated in the product description on our website.